Refund &returns policy

Full refunds

You're entitled to a full refund if:

• you cancel before a booster has started work on your order;
• we can't complete the service for any reason on our side, such as a technical or scheduling problem;
• we can't deliver the service as you set it up at checkout, and you don't accept the alternative we offer.

If the result falls short

If a finished order doesn't match what you chose at checkout, we redo the work at no extra cost until it does.

If we still can't bring the order up to what you chose, you're refunded for the part we didn't deliver. When an order is partly done and partly not, the refund matches the share that wasn't delivered. You never pay for work you didn't get.

When we don't refund

We don't give refunds for:

• orders we've delivered, where the result matches what you set up at checkout;
• orders we couldn't finish because the account details or access you gave us were wrong, incomplete, or taken away during the order;
• losses caused by changes you make to the account while an order is active, including changing your password without telling us or logging in while we play;
• a change of mind after a booster has started work. In that case the completed part is charged, and the rest is refunded in proportion.

Account penalties

Boosting can conflict with the terms of service of some games, and you accept that risk when you place an order. A penalty from a game publisher isn't by itself a reason to refund a delivered order. If you think a penalty was caused by a mistake on our side, for example playing in a way we didn't agree on, contact us and we'll review your order individually.

How to request a refund

Email us at customer@questmori.com or use our contact page with your order number and what went wrong. We reply within 24 hours.

Processing time

Approved refunds go back to your original payment method. Depending on your bank or payment provider, it usually takes 5 to 10 business days for the money to show up.

Chargebacks

If something has gone wrong, please contact us first. Most problems are sorted out faster directly with us than through a chargeback with your bank.

EU and UK customers

If you're a consumer in the European Union or the United Kingdom, you may have a legal right to cancel a distance contract within 14 days. For digital services, this right can end once the service has been fully performed with your consent. Where a service has only been partly performed, the right applies to the part not yet performed. Nothing in this policy limits your statutory rights.

Contact

Questions about this policy? Email customer@questmori.com.