Privacypolicy
Effective date: 11 November 2026
This policy explains what information we collect when you use our store and order a hand-played boosting service, why we use it, how long we keep it, and what you can ask us to do with it.
Information we collect
- Contact details, such as your name and email address.
- Game account access, when the service you ordered needs us to log in to your account.
- Order details, including the service, platform and server you chose at checkout, and the messages we exchange about your order.
- Payment details, which are handled by our checkout and payment providers. We never see or store your full card number.
- Device and usage information, such as your IP address, browser and how you use our site.
Why we use it
- To deliver your order: playing the service, keeping you updated by email and giving support.
- To take payment and protect you and us from fraud.
- To keep the accounting and tax records we're required to keep.
- To understand how our site is used and make it better.
- To send you news and offers, only if you've signed up. You can unsubscribe at any time from any marketing email.
Our store platform
Our store is hosted by Shopify. Shopify collects and processes information about your use of our store to provide and improve its services, and may be responsible for some of that processing itself. You can learn more in the Shopify Consumer Privacy Policy, and you can choose whether your data is shared for targeted ads on our privacy choices page. For the full legal details, see our complete privacy notice.
International transfers
Our boosters and some service providers work outside the country you live in, because orders are matched to your game region. Where we move personal information out of the UK or the European Economic Area, we rely on recognised safeguards such as standard contractual clauses.
Data retention
We use your game account access only for your order. We recommend changing your password once your order is finished, and you can ask us at any time to delete the account details you sent us.
Order records and related messages are kept for as long as we need them for accounting and tax purposes. Other information is kept only as long as we need it for the reasons above.
Your rights
Depending on where you live, you may have the right to access the information we hold about you, have it corrected or deleted, limit or object to how we use it, get a copy in a portable format, and withdraw your consent. To make a request, email customer@questmori.com. We reply within one month.
We can't delete records the law requires us to keep, such as invoices. If you're unhappy with how we handle your information, you can complain to the data protection authority where you live.
Contact
For any privacy question or data request, email customer@questmori.com.
Questions about your data?
Ask us anything about how we handle your information.