Frequentlyasked questions

Each service page shows an estimated completion time. Start times vary with demand, so we email you to confirm as soon as your order starts, and again when it's finished. Bigger jobs, like a full region completion, take longer.

Every order is played by hand, never with bots, scripts or cheats. Your login is used only for your order, and we end the session as soon as the work is done. We recommend changing your password once your order is complete.

Only for services we play on your account. If an order needs it, we tell you before we start and ask for it privately. We never ask for payment details or anything unrelated to your order.

Please stay logged out while we're playing, so the two sessions don't kick each other off. If you want to jump in, message us and we'll pause at the next safe point.

Pick your platform, and your server region where it applies, on the service page before you add it to your cart. Your choice is saved with your order, so the player assigned to it knows where to log in.

We email you when your order starts and again when it's finished, with a short summary of what was completed. You can reply to either email with questions.

Tell us right away and we'll redo the work at no extra cost. If we still can't deliver it, you're refunded for the part we didn't deliver. See our refund policy for full details.

Some games don't allow account sharing in their terms of service, so there is always some risk. We keep it low by playing by hand, at a normal pace, from your region, and we never use third-party software.

All the payment options available to you are shown at checkout. Payments are processed securely and we never see your full card details.

Yes. Send us a message with what you're after, your platform and server, and we'll reply with a quote and an estimated time.

You’ll be charged in US dollars (USD). We don’t charge any additional fees.

We’ll only use the resources needed to complete the service you purchased. If the service requires a weekly lockout, we’ll use it. All other resources and lockouts will be left untouched.